Skip to content

Cloud Voice - Hosted PBX

Man in coffee shop using laptop

Smithville’s Cloud Voice at Work offers a scalable, easy-to-administer voice system that seamlessly supports the end user and is backed by a guaranteed redundant fiber network with more than 100 years of top-ranked service, connecting Indiana businesses to the world.

Key benefits include low start-up costs, no maintenance fees, no onsite PBX equipment, and the assurance that your service is continually upgraded and kept current. Consider these additional benefits.

Business Continuity
What happens in an outage? For a variety of reasons, a business phone system represents a business continuity challenge. Many businesses house their phone systems on their physical premises through a Private Branch Exchange (PBX). An external event – power outage, adverse weather event, construction connection cut, or similar – can incapacitate a physical PBX system. Once incapacitated, no phone calls can be made or received.

Smithville Cloud Service eliminates this issue, since all call processing and intelligence securely resides in the state-of-the-art Smithville network, not on a vulnerable physical site. When an adverse event strikes, Smithville Cloud Voice continues to process calls.

Phone Icon Call for More Details
Customer Support FAQs

Auto Attendant

Smithville Cloud Voice offers an Auto Attendant feature, which is engineered to simulate a responsive live operator. A series of options allows incoming callers to self-select directions so they can reach the appropriate employee or department in a highly productive sequence. Customer calls are efficiently handled and directed 24 hours a day, seven days a week.

MaxUC Mobile App

What’s your preferred device? All of the advanced features of Smithville Cloud Voice are available through the Max UC feature on almost any device (laptop, PC, phone or tablet), whether in the office, at home or when you are on the move.

This Smithville app installs a soft phone function that securely enables you to receive or send calls from any internet-connected device.

In today’s post-COVID-19 business environment, secure employee connectivity and business continuity are more important than ever before. Team members using Max UC can work from everywhere where a suitable internet connection is available. Your sensitive and confidential data is safeguarded by industry standard security and privacy measures.

Accession Communicator Mobile App

Features

  • Soft Phone – Make calls from 3G & 4G or Wi-Fi connectivity
  • Seamlessly Move Calls Between Devices
  • Transfer, Hold or Use Other Mid-call Features
  • Contact Integration
  • Call Recording
  • Compatible with iOS, Android, Windows and Apple OS Systems

Smithville Assist

Don’t have the time or staff to fully tailor the features of your Smithville Cloud Voice CommPortal? With Smithville Assist, our experienced in-house technicians are available to fully customize your CommPortal to maximize personal efficiency. Varying levels of Smithville Assist are available for a modest monthly service fee or on a per-contact basis. Contact us today for more information and pricing.

Smithville Cloud Online Support

Want to set-up and customize your Smithville Cloud Voice services or simply have a question? Check out the videos and FAQs about our features.