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Cloud Voice - Hosted PBX

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Smithville Cloud Voice services offer the latest in technology in voice telephone services. Our Cloud Voice service provides full PBX capabilities to all businesses, regardless of size. Key benefits include low start-up costs, no maintenance fees, no onsite PBX equipment, and the assurance that your service is continually upgraded and kept current. Consider these additional benefits.

Business Continuity
What happens in an outage? For a variety of reasons, a business phone system represents a business continuity challenge. Many businesses house their phone systems on their physical premises through a Private Branch Exchange (PBX). An external event – power outage, adverse weather event, construction connection cut, or similar – can incapacitate a physical PBX system. Once incapacitated, no phone calls can be made or received.

Smithville Cloud Service eliminates this issue, since all call processing and intelligence securely resides in the state-of-the-art Smithville network, not on a vulnerable physical site. When an adverse event strikes, Smithville Cloud Voice continues to process calls.

Auto Attendant

Smithville Cloud Voice offers an Auto Attendant feature, which is engineered to simulate a responsive live operator. A series of options allows incoming callers to self-select directions so they can reach the appropriate employee or department in a highly productive sequence. Customer calls are efficiently handled and directed 24 hours a day, seven days a week.

MaxUC Mobile App

What’s your preferred device? All of the advanced features of Smithville Cloud Voice are available through the Accession Communicator feature on almost any device (laptop, PC, phone or tablet), whether in the office, at home or when you are on the move.

This Smithville app installs a soft phone function that securely enables you to receive or send calls, send instant messages (IM) or conduct video calls from any internet-connected device.

In today’s post-COVID-19 business environment, secure employee connectivity and business continuity are more important than ever before. Team members using Accession Communicator can work from everywhere where a suitable internet connection is available. Your sensitive and confidential data is safeguarded by industry standard security and privacy measures.

Accession Communicator Mobile App

Features

  • Soft Phone – Make calls from 3G & 4G or Wi-Fi connectivity
  • Instant Messaging
  • Seamlessly Move Calls Between Devices
  • Transfer, Hold or Use Other Mid-call Features
  • Contact Integration
  • Visual Voicemail
  • Video Calling
  • Call Recording
  • Compatible with iOS, Android, Windows and Apple OS Systems

Smithville Assist

Don’t have the time or staff to fully tailor the features of your Smithville Cloud Voice CommPortal? With Smithville Assist, our experienced in-house technicians are available to fully customize your CommPortal to maximize personal efficiency. Varying levels of Smithville Assist are available for a modest monthly service fee or on an per-contact basis. Contact us today for more information and pricing.

Smithville Cloud Online Support

Want to set-up and customize your Smithville Cloud Voice services or simply have a question? Check out the videos and FAQs about our features.

Hosted PBX and NEC Phone Products

Smithville offers its enterprise customers a wide variety of PBX services, software-driven voice products and physical NEC phone products (for POTS, VoIP and SIP trunking options, plus a wide variety of additional options that address multiple voice-related needs, and include hotel/motel management tools, and Outlook and Salesforce integrations).