Frequently Asked Questions

1. How do I find out whether Smithville Business services are available in my area for my company?

Smithville Business high-speed internet and other services are generally available through much of Indiana, including the greater Bloomington, Jasper, Columbus, Bedford, French Lick, WestGate @ Crane Technology Park, Danville, Lizton, and several other areas in southern and central Indiana. The fastest way to confirm availability is to call us at 800.742.4084 (press option 2, then option 4). You can also send us a message, drop us an email or stop by our Bloomington Technology Powered By Smithville office for more information.

2. Do you just provide internet services?

Smithville Business provides a whole spectrum of scalable services for small to large companies, ranging from high-speed scalable internet to managed services, to voice and business TV. We also offer security and business automation services for small and medium-sized businesses and companies.

3. What types of businesses do you serve?

As noted in our Industries section, we serve a broad spectrum of companies and organizations. These range from very large manufacturing firms, tech parks and hospitals to 2-4 people small business shops and home offices.

4. What if I don't see what I want on this Web site?

We offer several customized services (for example, point-to-point connectivity, multiple IP addresses, different Service Level Agreements and much more) that are not covered in detail on this Web site. For more information to call us at 800.742.4084 (press option 2, then option 4) or send us a message or drop us an email

5. Where are your offices located?

Our headquarters are located in Ellettsville, but we also have offices in Bloomington and French Lick. You can find the addresses and maps on our Contact page.

6. What are your Customer Service & Support hours?

Customer service representatives are available M-F, 8AM-7PM and Saturdays, 8AM-5PM. You can reach them at 812.876.2211, or drop us an email.

7. I still have questions!

When all else fails, please call us at 800.742.4084 (press option 2, then option 4) or send us a message or drop us an email. We'll respond very quickly (generally within one business day for messages and e-mails)